Customs & Import Fees Policy

Purchases made through GlobalEaze may be subject to import duties, VAT, and/or customs clearance fees, in accordance with the legislation of the destination country within the European Union.

Customer responsibilities

  • All products imported from outside the European Union may be subject to taxation according to local customs regulations.

  • The final amount of such duties or taxes is not controlled by GlobalEaze and is determined exclusively by the customs authorities of the destination country.

  • The customer is responsible for the payment of any applicable import taxes, VAT, or administrative fees charged by customs authorities or shipping carriers.

Customs clearance procedures

  • If your order is held by customs, you will be notified by the carrier or relevant authority with instructions on how to proceed with the clearance.

  • GlobalEaze will provide assistance with documentation and information where possible but cannot intervene in the customs process or exempt customers from paying applicable duties.

Transparency during purchase

  • Many of our products are priced below the thresholds that, in some EU countries, may exempt customers from paying import duties.

  • We recommend that customers review the customs and taxation rules of their country of residence before placing an order.

Order tracking

  • Customers can monitor the status of their shipment through the tracking code provided.

  • Once customs clearance is completed, delivery will continue normally with the designated carrier.